Copyright and Intellectual Property Policy

Last Updated: February 2026

NinovaHost Limited respects intellectual property rights and complies with the Copyright Act Cap C28 LFN 2004 and international copyright treaties. We expect our customers to do the same.

1. Copyright Infringement

Hosting, distributing, or facilitating access to copyrighted material without proper authorization is strictly prohibited. This includes but is not limited to:

1. Pirated software, music, movies, or other media
2. Unauthorized copies of licensed software or digital products
3. Trademark violations or brand impersonation
4. Counterfeiting or distribution of fake products

2. DMCA-Style Takedown Procedure

While Nigeria is not party to the DMCA, we follow similar procedures for handling copyright complaints:

Notice of Infringement

Copyright holders may submit takedown requests to legal@ninovahost.com including:

1. Identification of the copyrighted work claimed to be infringed
2. Identification of the allegedly infringing material and its location
3. Contact information of the copyright holder
4. A statement of good faith belief that the use is not authorized
5. A statement that the information is accurate
6. Physical or electronic signature of the copyright holder or authorized representative

Counter-Notice Procedure

If you believe content was removed in error, you may submit a counter-notice including:

1. Identification of the removed material and its previous location
2. A statement under penalty of perjury that you have a good faith belief the content was removed in error
3. Your contact information
4. Consent to jurisdiction of Nigerian courts
5. Your physical or electronic signature

3. Repeat Infringer Policy

Accounts with multiple substantiated copyright violations will be permanently terminated. We maintain records of copyright complaints and take escalating action against repeat offenders.

4. Trademark Protection

Use of NinovaHost services to infringe trademarks, including domain squatting or brand impersonation, is prohibited and may result in immediate account suspension.

Backup Policy

Last Updated: February 2026

NinovaHost performs regular backups of customer data as part of our disaster recovery procedures. However, these backups are for NinovaHost's operational purposes and disaster recovery only.

1. Customer Responsibility

1. Primary Backup Responsibility

   You are solely responsible for maintaining your own backups of all data, files, databases, emails, and content stored on NinovaHost servers. We strongly recommend maintaining regular off-site backups.

2. No Backup Guarantee

   While we perform routine backups, NinovaHost makes no guarantee that backups will be available, complete, or restorable. Backup availability is subject to technical limitations and system capacity.

3. Backup Restoration Limitations

   We do not guarantee the ability to restore from backups. Restoration requests may incur fees and are subject to backup availability. We cannot guarantee specific recovery time objectives (RTO) or recovery point objectives (RPO).

2. NinovaHost Backup Practices

1. Backup Frequency

   Server backups are typically performed daily, but this schedule may vary based on service plan and server load. Backup frequency is not guaranteed and may be adjusted without notice.

2. Backup Retention

   Backups are typically retained for 7-30 days, depending on the service plan. Older backups may be automatically purged to conserve storage resources.

3. Restoration Fees

   While we may provide backup restoration as a courtesy, we reserve the right to charge fees for restoration services, particularly for large-scale restorations or frequent requests.

3. Limitations and Disclaimers

1. NinovaHost is not responsible for data loss due to customer error, malicious activity, hardware failure, or any other cause
2. Backups may not capture all data, particularly data modified between backup intervals
3. Some data types (such as email stored via IMAP) may not be included in regular backups
4. Account termination or suspension may result in backup deletion

4. Recommended Backup Practices

We strongly recommend:

1. Maintaining at least three copies of important data (3-2-1 backup rule)
2. Storing backups in geographically diverse locations
3. Regularly testing backup restoration procedures
4. Using automated backup tools or services
5. Encrypting sensitive backup data

Privacy Policy

Last Updated: February 2026

NinovaHost Limited ("we," "us," "our") is committed to protecting your privacy in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

1. Name, email address, phone number, and billing address
2. Payment information (processed securely through third-party payment processors)
3. Domain registration information (WHOIS data)
4. Support communications and correspondence
5. Account credentials and login information

Technical Information

We automatically collect certain technical information:

1. IP addresses and server logs
2. Browser type and device information
3. Service usage patterns and bandwidth consumption
4. Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for:

1. Providing and managing hosting services
2. Processing payments and preventing fraud
3. Customer support and technical assistance
4. Service improvement and system monitoring
5. Complying with legal obligations
6. Sending service updates and promotional communications (with your consent)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

1. Service Providers

   Third-party vendors who assist in providing our services (payment processors, domain registrars, infrastructure providers)

2. Legal Requirements

   When required by Nigerian law, court order, or legal process. We cooperate with law enforcement when legally obligated.

3. Domain WHOIS

   Domain registration information may be publicly available through WHOIS databases as required by domain registry policies

4. Business Transfers

   In the event of merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity

4. Your Rights Under NDPR

As a Nigerian data subject, you have the right to:

1. Access your personal data
2. Rectify inaccurate data
3. Object to data processing
4. Request data deletion (subject to legal retention requirements)
5. Data portability
6. Withdraw consent for marketing communications

To exercise these rights, contact: privacy@ninovahost.com

5. Data Security

We implement industry-standard security measures including:

1. SSL/TLS encryption for data transmission
2. Secure data centers with physical access controls
3. Regular security audits and updates
4. Access controls and authentication mechanisms
5. Employee confidentiality obligations

6. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Account data is typically retained for 90 days after account termination, after which it may be permanently deleted.

7. International Data Transfers

Your data may be processed on servers located outside Nigeria. We ensure adequate protection through contractual safeguards and compliance with applicable data transfer regulations.

8. Cookies

We use cookies for session management, analytics, and improving user experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

10. Contact Information

For privacy-related inquiries:
NinovaHost Limited
Email: privacy@ninovahost.com
Nigeria Data Protection Officer: dpo@ninovahost.com

Terms of Service

Last Updated: February 2026

These Terms of Service ("Terms") govern your use of services provided by NinovaHost Limited ("NinovaHost," "we," "us"), a company registered in Nigeria. By using our services, you agree to these Terms.

1. Agreement to Terms

By creating an account or using NinovaHost services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Acceptable Use Policy, Privacy Policy, and all other policies referenced herein. These Terms constitute a legally binding agreement between you and NinovaHost Limited.

2. Service Description

NinovaHost provides web hosting, domain registration, email hosting, and related services. Specific features and limitations depend on your chosen service plan. We reserve the right to modify, suspend, or discontinue any service at any time.

3. Account Eligibility and Registration

1. You must be at least 18 years of age to create an account
2. You must provide accurate, complete, and current information during registration
3. You are responsible for maintaining the confidentiality of your account credentials
4. You are responsible for all activities under your account
5. One person or entity may not maintain multiple accounts for the same service without written authorization
6. You must immediately notify us of any unauthorized use of your account

4. Acceptable Use

Your use of NinovaHost services must comply with our Acceptable Use Policy, Privacy Policy, and all applicable Nigerian and international laws. Prohibited activities include but are not limited to illegal content, spam, malware distribution, and resource abuse.

5. Payment Terms

1. Billing Cycle

   Services are billed on a recurring basis according to your selected plan (monthly, annually, etc.). All fees are stated in Nigerian Naira (NGN) or US Dollars (USD) as specified.

2. Payment Methods

   We accept payment via credit card, debit card, bank transfer, and other methods as specified on our website. Payment processing may be handled by third-party payment processors.

3. Automatic Renewal

   Services automatically renew at the end of each billing period unless cancelled before the renewal date. You authorize us to charge your payment method for renewal fees.

4. Price Changes

   We reserve the right to modify pricing with 30 days' notice. Price changes do not affect current billing periods but apply to subsequent renewals.

5. Taxes and Fees

   Prices exclude applicable taxes, including Nigerian VAT, which will be added to invoices as required by law. You are responsible for all taxes associated with your account.

6. Late Payment

   Failure to pay by the due date may result in service suspension or termination. A late fee may be applied to overdue accounts. Services suspended for non-payment may be reactivated upon payment of all outstanding amounts plus any applicable fees.

7. Payment Disputes

   Payment disputes must be submitted in writing within 30 days of the invoice date. Disputed amounts do not relieve you of payment obligations for undisputed amounts.

6. Refund Policy

Please see our separate Refund Policy for detailed information on refunds and money-back guarantees. Generally:

1. Shared hosting includes a 30-day money-back guarantee
2. Domain registrations and transfers are non-refundable
3. Setup fees and add-on services are non-refundable
4. Refunds are processed to the original payment method

7. Service Availability and Uptime

1. We strive for 99.9% uptime but do not guarantee uninterrupted service
2. Scheduled maintenance will be announced with reasonable notice when possible
3. We are not liable for downtime caused by circumstances beyond our reasonable control
4. Uptime guarantees, if applicable, are specified in your service plan and subject to terms and conditions

8. Data and Content

1. Your Content

   You retain ownership of all content you upload or create using our services. You grant NinovaHost a license to host, store, and transmit your content as necessary to provide services.

2. Content Responsibility

   You are solely responsible for your content and ensuring it complies with all applicable laws. NinovaHost is not responsible for reviewing or monitoring customer content.

3. Prohibited Content

   You may not upload or distribute content that violates our Acceptable Use Policy or applicable laws.

4. Content Removal

   We reserve the right to remove content that violates our policies or applicable laws without prior notice.

9. Resource Usage

Shared hosting accounts are subject to resource usage limits. Excessive resource consumption that impacts server performance or other customers may result in account suspension or upgrade requirements. Resource limits include CPU usage, memory, disk I/O, and bandwidth.

10. Domain Names

1. Domain registration is subject to registrar terms and ICANN policies
2. You are responsible for ensuring domain information is accurate and current
3. Domain renewals are your responsibility; we may send renewal reminders as a courtesy
4. Expired domains may be subject to redemption fees
5. Domain transfers require authorization and may be subject to transfer fees

11. Account Suspension and Termination

1. By NinovaHost

   We may suspend or terminate your account for violations of these Terms, non-payment, illegal activities, or resource abuse. In cases of severe violations, termination may be immediate without notice.

2. By Customer

   You may cancel your account at any time through your control panel or by contacting support. Cancellation does not relieve you of payment obligations for the current billing period.

3. Effect of Termination

   Upon termination, your access to services will be revoked. Data may be retained for a brief period for backup purposes, after which it will be permanently deleted. We are not responsible for data loss resulting from account termination.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW:

1. NinovaHost's total liability for any claims arising from these Terms or your use of services shall not exceed the amount you paid to NinovaHost in the 12 months preceding the claim
2. We are not liable for indirect, incidental, consequential, or punitive damages
3. We are not responsible for data loss, business interruption, lost profits, or damages resulting from service unavailability
4. Force majeure events (natural disasters, war, terrorism, power failures, internet outages) do not create liability for NinovaHost

13. Indemnification

You agree to indemnify and hold harmless NinovaHost, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of services, violation of these Terms, or infringement of third-party rights.

14. Disclaimers

1. Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind
2. We do not warrant that services will be uninterrupted, error-free, or secure
3. We are not responsible for third-party services, software, or content
4. You are responsible for evaluating the suitability of services for your needs

15. Governing Law and Dispute Resolution

1. These Terms are governed by the laws of the Federal Republic of Nigeria
2. Disputes shall be resolved in Nigerian courts with jurisdiction over NinovaHost's registered office
3. Before initiating legal action, parties agree to attempt good-faith negotiation
4. You may also pursue remedies through relevant Nigerian regulatory bodies

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or account notification. Continued use of services after changes constitutes acceptance of modified Terms.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

18. Contact Information

NinovaHost Limited
Email: support@ninovahost.com
Legal: legal@ninovahost.com
Website: www.ninovahost.com, www.ninovahost.ng, www.ninovahost.com.ng

Domain Registration Agreement

Last Updated: February 2026

This Domain Registration Agreement governs the registration and management of domain names through NinovaHost Limited. By registering a domain name, you agree to this Agreement and the policies of the relevant domain registry and ICANN.

1. Domain Registration Service

NinovaHost acts as a domain registrar or reseller, facilitating domain registration through accredited registrars. We do not control domain registry policies and are bound by their terms and conditions.

2. Domain Availability and Registration

1. Domain availability is subject to real-time registry status
2. Domain registration is complete only upon registry confirmation
3. Payment does not guarantee domain registration if the domain becomes unavailable
4. Certain domains may have specific registration requirements or restrictions

3. Registration Fees

1. Payment Requirement

   Full payment is required before domain registration. Domain fees are non-refundable once registration is confirmed by the registry.

2. Renewal Fees

   Domain renewal fees are subject to change. Current pricing is available on our website. Failure to renew before expiration may result in domain deletion.

3. Registry Fee Increases

   If domain registries increase their fees, we reserve the right to pass these increases to customers.

4. Domain Registration Information

1. Accuracy Requirement

   You must provide accurate, complete, and current contact information (WHOIS data) for domain registration. False or inaccurate information may result in domain suspension or cancellation.

2. WHOIS Privacy

   We offer WHOIS privacy protection for eligible domains. Privacy protection may not be available for all domain extensions and may be subject to additional fees.

3. Information Updates

   You must update registration information within 7 days of any changes. Failure to maintain accurate information violates ICANN policy and may result in domain suspension.

4. Verification

   ICANN requires email verification of domain contact information. Failure to verify may result in domain suspension.

5. Domain Ownership and Control

1. You are the legal owner of domains registered through NinovaHost
2. NinovaHost does not claim ownership of your domains
3. Account holder information determines domain ownership rights
4. Domain disputes are subject to ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP)

6. Domain Renewal and Expiration

1. Auto-Renewal

   Domains may be set to auto-renew. You are responsible for ensuring payment methods are current and funds are available.

2. Renewal Notices

   We send renewal reminders as a courtesy, but delivery is not guaranteed. It is your responsibility to track renewal dates.

3. Grace Period

   Most domains have a grace period after expiration during which renewal is still possible. Grace periods vary by domain extension.

4. Redemption Period

   Domains not renewed during the grace period may enter redemption status, requiring additional fees for recovery.

7. Domain Transfers

1. Transfer Authorization

   Domain transfers require an authorization code (EPP code) and must be initiated by the domain owner.

2. Transfer Restrictions

   Domains cannot be transferred within 60 days of registration or previous transfer. Some registries impose additional restrictions.

3. Transfer Fees

   Transferring a domain typically includes a one-year renewal at current pricing.

4. Transfer Cancellation

   Transfer requests may be cancelled within the registrar's specified timeframe.

8. Domain Disputes

Domain disputes are subject to ICANN's UDRP and relevant registry policies. NinovaHost will comply with valid dispute resolution decisions. We may place domains on hold pending dispute resolution.

9. Domain Deletion and Release

1. Expired domains that are not renewed will be deleted according to registry policy
2. Deleted domains may become available for public registration
3. NinovaHost is not responsible for loss of domains due to non-renewal
4. We do not backorder or attempt to register customer domains upon deletion

10. Prohibited Domain Uses

Domain names may not be used for:

1. Illegal activities or content
2. Trademark infringement or brand impersonation
3. Phishing, spam, or malware distribution
4. Activities prohibited by our Acceptable Use Policy

11. Registry and ICANN Policies

Domain registrations are subject to policies of the relevant registry operator and ICANN. These policies may change without notice. Key policies include:

1. ICANN Registrar Accreditation Agreement (RAA)
2. ICANN Uniform Domain-Name Dispute-Resolution Policy (UDRP)
3. Registry-specific policies for each TLD
4. Transfer policies and procedures

Hosting Services Agreement

Last Updated: February 2026

This Hosting Services Agreement supplements our Terms of Service and governs the provision of web hosting, email hosting, and related services.

1. Service Plans and Features

1. Hosting features vary by plan and are subject to fair use limitations
2. "Unlimited" features are subject to reasonable use policies and may not be used for file storage, backups, or other non-hosting purposes
3. We reserve the right to modify plan features with reasonable notice
4. Service upgrades take effect immediately; downgrades take effect at the next billing cycle

2. Server Resources and Fair Use

1. Resource Allocation

   Shared hosting accounts share server resources with other customers. Excessive resource usage may impact server performance.

2. Resource Monitoring

   We monitor server resources including CPU usage, memory, disk I/O, and network bandwidth. Accounts exceeding resource limits may be suspended or required to upgrade.

3. Prohibited Uses

   Shared hosting may not be used for: file storage or sharing services, backup storage, image hosting services, cryptocurrency mining, high-resource applications, proxy services, or IRC servers.

3. Email Services

1. Email accounts are subject to storage limitations specified in your plan
2. Outgoing email is subject to sending limits to prevent spam
3. Mass email or mailing list services require prior authorization
4. Email forwarding and autoresponders must comply with anti-spam policies

4. Data and Backups

1. You are responsible for maintaining backups of your data (see Backup Policy)
2. NinovaHost performs system backups for disaster recovery but does not guarantee backup availability
3. Backup restoration may incur fees and is subject to data availability
4. Account termination may result in permanent data deletion

5. Security

1. Account Security

   You are responsible for securing your account, including using strong passwords, keeping software updated, and securing file permissions.

2. Malware and Hacking

   Compromised accounts may be suspended to protect server integrity. You are responsible for cleanup and remediation of infected accounts.

3. SSL Certificates

   Free SSL certificates are provided through Let's Encrypt for eligible domains. Custom or extended validation certificates may be purchased separately.

6. Support

1. Technical support is provided via email, ticket system, and live chat as specified in your plan
2. Support covers hosting platform issues, not website development or third-party software debugging
3. Response times vary by plan and issue priority
4. Support is provided in English

7. Service Level Agreement (SLA)

Uptime guarantees, if applicable, are specified in your service plan. SLA credits require a support ticket within 7 days of the outage. Scheduled maintenance and circumstances beyond our control are excluded from SLA calculations.

8. Migration Services

1. Free migrations are subject to plan availability and website complexity
2. We make reasonable efforts to ensure accurate migration but do not guarantee zero downtime or perfect replication
3. You are responsible for verifying migrated data and updating DNS records

Refund Policy

Last Updated: February 2026

NinovaHost offers refunds on select services as outlined in this policy. Refunds are subject to the terms and conditions specified herein.

1. 30-Day Money-Back Guarantee

1. Eligible Services

   Shared hosting plans (starter, business, professional) include a 30-day money-back guarantee for first-time customers.

2. Eligibility Requirements

   Refund requests must be submitted within 30 days of initial purchase. This applies only to the first hosting invoice, not renewals.

3. Refund Amount

   Refunds are limited to the hosting fee. Setup fees, domain registrations, SSL certificates, and add-on services are non-refundable.

2. Non-Refundable Items

The following items are non-refundable under all circumstances:

1. Domain name registrations and transfers
2. Domain privacy protection
3. SSL certificates (paid)
4. Dedicated IP addresses
5. Setup or installation fees
6. Server management services
7. Migration services
8. Custom development work
9. Renewal fees
10. VPS and dedicated server services (unless otherwise specified)

3. Renewals

Service renewals are non-refundable. It is your responsibility to cancel services before renewal if you do not wish to continue. Forgotten cancellations do not qualify for refunds.

4. Refund Request Process

1. Refund requests must be submitted through our support ticket system
2. Include your account information and reason for the refund request
3. Refund requests are processed within 7-14 business days
4. Refunds are issued to the original payment method

5. Account Termination

Accounts terminated for violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds. All fees paid are forfeited.

6. Chargeback Policy

1. Initiating a chargeback instead of contacting support may result in account termination
2. Chargebacks filed during the money-back guarantee period forfeit your eligibility for future refunds
3. We may dispute illegitimate chargebacks and charge a processing fee

7. Service Credits

In lieu of refunds, we may offer service credits for service disruptions or customer satisfaction issues. Service credits have no cash value and cannot be transferred.

8. Exceptions

We may grant refunds outside of this policy at our sole discretion on a case-by-case basis. Such exceptions do not establish precedent or modify this policy.

9. Contact

For refund requests or questions, contact: billing@ninovahost.com