PRIVACY POLICY

This Privacy Policy explains how Ninovahost Limited collects, uses, stores, and protects your personal information.

Ninovahost Limited (“Ninovahost”, “we”, “us”, or “our”) is a registered company in Nigeria. We operate the websites ninovahost.com, ninovahost.ng, and ninovahost.com.ng. Your privacy is important to us, and we are committed to protecting your personal data in compliance with global best practices and Nigerian data protection laws.

Information Collected

1. Personal Information: We may collect personal information when you register, place an order, or contact us. This includes your name, email address, phone number, billing address, company name (if applicable), and domain registration details.
2. Technical Information: When you visit our website, we automatically collect certain information such as IP address, browser type, device information, operating system, and pages visited.
3. Service Information: Information related to your hosting services, domains, support tickets, and communication history.

Information Use

1. To provide, operate, and maintain our hosting, domain, and related services.
2. To process payments, invoices, and domain registrations.
3. To communicate service updates, security notices, and support responses.
4. To improve our website, services, and customer experience.
5. To comply with legal, regulatory, and contractual obligations.

Cookies

We use cookies and similar technologies to enhance website functionality, analyze traffic, remember user preferences, and improve security. Cookies do not grant us access to your computer or personal information beyond what you choose to share.

You may disable cookies through your browser settings, but doing so may affect certain features of our website.

Log Files

Ninovahost follows standard procedures for using log files. These files log visitors when they visit websites and may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, and referring pages.

This information is used for analytics, security monitoring, and system administration and is not linked to personally identifiable information.

Compliance with Applicable Law

Ninovahost Limited complies with the Nigeria Data Protection Act (NDPA) and other applicable Nigerian regulations. Where applicable, we also align with internationally recognized data protection principles.

Surveys

From time to time, we may conduct surveys to improve our services. Participation is voluntary, and information provided will only be used for service improvement and analysis.

Third Party Disclosure

1. We do not sell, trade, or rent users’ personal information to third parties.
2. We may share information with trusted third-party service providers such as payment processors, domain registries, and infrastructure partners solely to deliver our services.
3. We may disclose personal information if required by law or in response to valid legal requests.

Storage and Access of Data on Our Servers

Personal data is stored on secure servers with appropriate technical and organizational safeguards. Access to data is restricted to authorized personnel only and handled in accordance with security best practices.

Sharing of Your Personal Information

1. Domain registration data may be shared with registrars and registries as required to complete registrations.
2. Payment information is processed securely by third-party payment gateways and is not stored on our servers.
3. We may share information to protect our rights, property, users, or services where necessary.

Notifications of Changes

1. Ninovahost reserves the right to update this Privacy Policy at any time.
2. Changes will be posted on this page with an updated effective date.
3. Continued use of our services after changes constitutes acceptance of the updated policy.

Contacting Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Ninovahost Limited
Email: support@ninovahost.com
Website: https://www.ninovahost.com